The Changing World and The Treatment Room with Me

Amid the Covid-19 outbreak during 2019-2020, most of the United States shut down for a period of time. In the state of Idaho, Governor Little officially closed down the state to non essential businesses on Wednesday, March 25th. This included hair salons, nail salons, and spas. As we will soon be headed back to the treatment room, I wanted to share a couple of highlights of what will be different with me.

For starters, as an esthetician, in order to get licensed through the state, there are 2 tests that must be taken. The first is a written test that is a variety of all of the information that has been learned during the classroom setting and through the textbook and workbook. The second is a practical exam. Although there are a couple of facial and waxing type things that you do with the mannequin head, the majority of that test is regarding cleaning and disinfecting. The proctor is there to make sure that we are equipped to keep our clients (and ourselves safe.) 

I pride myself in keeping a tidy and well organized spa room. I wipe down surfaces, use the proper cleaning products and make sure that hand washing and hand sanitizer is used every time with every client. With the Covid-19 concerns, rest assured that the cleaning and disinfecting protocols have been stepped up even further with your safety in mind. The protocols will be displayed in the room. 

What to expect when coming in for your appointment?

Clients will be asked to wait in their vehicles and to text me when you arrive. I will respond when the treatment room is ready for you. Upon arrival, please use the hand sanitizer. The linens from the table have been removed for waxing, lash lifting, and for express facials. Gloves are always worn for waxing services and will be worn for any service if you would like. For the clinical and signature facials, the linens will be set up just for you. All bedding will be changed in between clients. There is a new plastic tote basket that I will ask you to use for your belongs. This will make it easier for me to clean and disinfect between appointments. A mask will also be worn if requested. 

The check out process

I accept cash and credit/debit cards. Since my phone is used for the check out process, I will have you lay down your card on the table so that I can type in the information. From there, I will ask you if you wish to leave a tip that day, and if so how much you would like to use. As time permits, we will also reschedule your appointment. If time is limited, I will contact you after clients for that day to reschedule for the next day. 

As always, the customer service you have grown to expect and love will be top notch. For me, it's always about the experience... the conversations that we have, kicking your feet back, and relaxing as I help you with your skin care needs. If you have questions or suggestions, please know my door is open. Thank you for your business and I can't wait to see you once again at Essential Esthetics by Zoey.

Don't forget to 

Breathe. Let Go. Relax.

Zoey Jolley, LE 

Watch Out! 3 Things to Check at Your Facial Appointment

I love receiving regular spa treatments from other local estheticians and massage therapists. Not only do I find them relaxing, but I get to take in the experience from a client's perspective. I hope it keeps not only my skin and mind fresh, but that it also helps me to see what I could do better.

I look for an inviting space with fun conversation and awesome results. Personality is big for me. I want to feel loved, pampered, and rejuvenated from a month of stress. This is my down time and I'm ready to enjoy each and every minute of it!

So what happens when you go to your long awaited appointment and worry about laying on the table. Are you thinking,

"Will this person help me?"

"How can I trust them?"

"How will I know if there is a red flag?"

Here are 3 starter hints that you may want to find a different professional. No intake form or consultation; having messy instruments, overflowing trash and dirty linens; and no gloves. These could make you want to be like Forest. Run Forest, run!

1) No intake form or consultation

Believe it or not, but everything we do affects our skin. As the largest organ of the body, the skin is the barrier to protect bad things from getting into our bodies and also helping keep good things, like water, inside the body. Through an intake form or consultation, your esthetician learns about your WHOLE body and how to help you reach your goals of your daily treatment.

One example on my current intake form is to please list all medications. If you were taking Accutane or using a Retin-A cream (commonly know as Tretinoin), this would be a contraindiction of waxing. Why? Accutane or Retin-A is extremely large doses of vitamin A which thins the skin. Thinner skin means that this is actually an exfoliation treatment. Getting rid of dead skin helps to expose acne to oxygen which means the acne bacteria is killed. Waxing also is in it's own way, an exfoliation treatment. So using Accutane/Retin A AND waxing would be over exfoliating the skin. And if you've been following and reading along with me, you know that too much of a good thing ... really isn't good!

What you can do!

Make sure to update your health history with your esthetician when you come in for your regular appointments.

2) Messy instruments, overflowing trash, and dirty linens

Having a clean working space is an indication that your esthetician not only loves what she does, but that he or she is sanitizing the area and getting rid of the germs for the next client!

One of the things that I check is the wax pot. The outside should be wiped down (at least periodically) so that it is not covered with sticky and unattractive wax.

Make sure the trash can isn't overflowing with garbage. It's also nice when the outside of the garbage can looks okay. Sure, it holds the trash, but the can itself doesn't have to look bad.

Did you recently watch the Insider Edition on the hotel that was not changing their sheets? Ugh! Fresh sheets and towels equal a happy client, right? Right!

What you can do!

Make sure that your treatment room has a thing called a barbicide jar. It is a disinfectant solution for tools that estheticians use, like tweezers.

3) No gloves

No gloves is okay for some treatments but not for others. Recognize that if your esthetician is doing extractions where you release acne from the skin or waxing (especially on the body), gloves are a standard precaution for both of you.

What you can do!

Don't be afraid to speak up and ask for gloves. You know your own health, but you don't know your esthetician's health.

What other things have you noticed at your treatment? Don't be shy in requesting something different. Afterall, you are paying for the appointment and you deserve the best!

Don't forget to Breathe. Let Go. Relax.

Zoey Jolley, Licensed Esthetician

It's All About YOU! Giving You the Royal Treatment

When you come to visit me at Essential Esthetics by Zoey, I strive each time for excellence and to give you the royal treatment. This means adding little extra touches to make sure you have the best experience every time. These little additions include scheduling, cleanliness, caring touch, conversation or silence plus music, quotes and chocolate, the late jar, products, and education.

Scheduling

Scheduling can be tricky, but I do my best to fit you in at times that are most convenient for you. I also offer online booking as a convenience for my clients. You can also text me and I'll answer as soon as I am able.

Cleanliness

Keeping the room neat, tidy and sanitary is of upmost importance to any service you receive. Everything is sanitized and wiped down after each client. I have received an A classification from the State of Idaho on each room inspection (which is the highest grade.)

Caring Touch

I aim for a gentle and caring touch for each treatment. Customized signature facials are not complete without great facial massage, relaxing hand and arm massage, and scalp massage to unwind the stresses of the day. When performing eyelash treatments, I keep a light yet firm touch as not to startle you. I also like explaining what I'm doing when your eyes are closed. When waxing, I apply firm pressure after removing the wax strips to confuse the nerves... it really helps.

Conversation/Silence plus Music

I love visiting with my clients if that what they would like. Or we can relax in peace and quiet. You pick the radio station that we listen to (or even a podcast) and then I work on creating the best experience for you with the treatment that you have selected for the day.

Quotes and Chocolates

Little extras go a long way in creating an experience. When you come in for a facial treatment (Signature Facials, Customized Treatments, Chemical Peels, or Dermaplaning), you will receive a quote card and a luxurious chocolate. It's the cherry on top of the sundae, and I know that you'll agree it's a great way to end the service.

The Late Jar

Your time is valuable and I work to be on time or early at each appointment. Life does happen though, so I want to say "I'm sorry" in a unique way. If I'm late coming to get you, you can choose a free sample in my late jar. The samples are exclusively GM Collin and are amazing!

Products

Services and treatments would not be complete without the very best in skin care. I've selected the best that I think is out there for each service that I offer and I don't skimp with off brand or just whatever is on sale. I continue searching for products that may be better than I'm offering as you deserve the very best. If I find something better, I will make the switch.

Education

Every year, I take classes to keep up my skills and to give you more of what you are looking for. By improving those areas, I am able to offer top of the line expertise, providing a better service, and sharing more knowledge with you in answering your questions.

First class service is waiting right around the corner for you. What are you waiting for? Schedule your appointment today and see what everyone is talking about. 208.705.5821

Don't forget to Breathe. Let Go. Relax.

Zoey Jolley, Licensed Esthetician